Tweet Noise

by Alex Pomery

Making sense of the sheer volume of activity on Twitter has been the focus of many new Twitter applications.  Whilst setting up basic list functionality has been on offer for some time, new twists to these information funnels are always popping up.

One that I have found to be particularly helpful of late is HiveMind.  This networking tool helps you seek out new Twitter users who potentially share similar interests to you, or those who you may be interested in even if what they cover/offer isn’t necessarily related to your use of Twitter.  After selecting a few people you’re interested in, HiveMind analyses their followers to see, for example, if they are all following someone who you currently are not – therefore highlighting areas you may be missing out on or users you really should be following.  Importantly, this enables you to efficiently reach out and network with other Twitter users by highlighting connections and users who may have otherwise have passed you by.

If you’re more interested in Twitter trends – perhaps a particular trend important to you or your brand – then Squawq will be very useful.  After entering a few keywords which you want to track, Squawq will analyse Twitter activity and is able to feed back a lot of relevant information.  This ‘making sense of the noise’ tool helps users see how many people are tweeting about a certain topic, in what context they are discussing a brand and even where they are linking to!  There are a limited number of long-term tracking codes available at the moment – although immediate real-time search can be done without a code – so get in quick.

There will no doubt be a dose of new applications come this time next month, but the above cope well in fulfilling two strong themes which underlie a great deal of users’ motivations.  Firstly, the desire to use Twitter to push beyond certain networking barriers (such as on Facebook) and actively seek out new contacts.  And secondly, to track real time data.


Posted: January 25, 2010 @ 5:05 pm

Facebook for Brands

by Alex Pomery

For an individual, Facebook is relatively simple, or at least as simple as you want it to be.

However, for a big brand, Facebook can and probably should be used a lot more cleverly. Since opening up to allow the creation of bespoke pages, the platform offers brands a huge number of possibilities.  This means companies have the potential to offer their fans a far richer fan page/group, keeping members more interested and engaged.

Why should brands care?  Well, Facebook is a captive audience.  From my experience, once you’ve successfully attracted a fan to your page the drop-off rate over time is actually very low.  If you’re a brand and people take the time to become your fan then you have to do something pretty bad for people to actually take the choose to leave.  So once attracted to your page, you have the opportunity to engage your fans with branded content and product initiatives.  In terms of generating new sales, this will depend on your company and strategy, however, it may well be that positive interaction on the page sways the individual to your product at point of sale.

Of course, there’s also the advantage of the price… free!  So the next time you pay for an ad campaign which lasts 2 weeks, and then costs the same again next month, just think if you had converted these people into fans of your Facebook page instead – free outreach to many engaged advocates from then on.  Which brands do well?  Here are a few examples;

adidas Originals

Adidas Facebook Page

Overall the use of the adidas Originals page is very good, one part in particular is brilliant — the Your Area tab.  This tab is geographically created, meaning that people in England see adidas products and events targeted to them, and people in Japan see different products and events targeted to them and so on.  A great tool, enabling adidas to keep its fan group integrated, whilst at the same time tailoring the experience to its global fan base.

Red Bull

Red Bull Facebook Page

Red Bull is one of the most innovative players when it comes to their Facebook offerings.  They link up with all their sporting activity, enhancing the association of their product with sport, and in particular the more extreme sports.  Their Facebook activity varies, at the moment they have a snowboard game embedded on the site, a ‘twitterfall’ tab showing tweets from all the sports people they sponsor, and the Red Bull Stash tab – a bespoke page for a pan-USA treasure hunt for Red Bull. Great fan interaction and user generated content.


Posted: December 16, 2009 @ 2:58 pm
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