Tweet Noise

by Alex Pomery

Making sense of the sheer volume of activity on Twitter has been the focus of many new Twitter applications.  Whilst setting up basic list functionality has been on offer for some time, new twists to these information funnels are always popping up.

One that I have found to be particularly helpful of late is HiveMind.  This networking tool helps you seek out new Twitter users who potentially share similar interests to you, or those who you may be interested in even if what they cover/offer isn’t necessarily related to your use of Twitter.  After selecting a few people you’re interested in, HiveMind analyses their followers to see, for example, if they are all following someone who you currently are not – therefore highlighting areas you may be missing out on or users you really should be following.  Importantly, this enables you to efficiently reach out and network with other Twitter users by highlighting connections and users who may have otherwise have passed you by.

If you’re more interested in Twitter trends – perhaps a particular trend important to you or your brand – then Squawq will be very useful.  After entering a few keywords which you want to track, Squawq will analyse Twitter activity and is able to feed back a lot of relevant information.  This ‘making sense of the noise’ tool helps users see how many people are tweeting about a certain topic, in what context they are discussing a brand and even where they are linking to!  There are a limited number of long-term tracking codes available at the moment – although immediate real-time search can be done without a code – so get in quick.

There will no doubt be a dose of new applications come this time next month, but the above cope well in fulfilling two strong themes which underlie a great deal of users’ motivations.  Firstly, the desire to use Twitter to push beyond certain networking barriers (such as on Facebook) and actively seek out new contacts.  And secondly, to track real time data.


Posted: January 25, 2010 @ 5:05 pm

How to Rank High in Google Real Time Search

by Stuart Morrison

December last year Google started listing real-time search results. These included Tweets from Twitter and other real-time sources.

In a recent interview Amit Singhal of Google disclosed how Google apportions rankings to these real-time search results.

In short, you need lots of followers.  And similar to rankings for webpages, high value followers will offer more value to the Tweet being followed.

Amit stated:

One user following another in social media is analogous to one page linking to another on the Web. Both are a form of recommendation,” Singhal says. “As high-quality pages link to another page on the Web, the quality of the linked-to page goes up. Likewise, in social media, as established users follow another user, the quality of the followed user goes up as well.

Google will need to determine the value of each user. However, this is unlikely to be too difficult for the likes of Google.


Posted: January 17, 2010 @ 10:03 pm

How to get more mileage out of Twitter – Followers

by Alex Pomery

Twitter has quickly become an important channel for any business looking to further its online exposure.  Building out social assets (Twitter feed, YouTube channel, Facebook group etc) with branded content is a great way of seeding your content on platforms that masses of people frequent.  This increases the likelihood of them coming into contact with your content/company – engaging the individual where they like to hang-out – as opposed to leaving all your content ‘siloed’ on your website.

There are many guides and lists of tips on how to maximise your use of Twitter.  I want to focus on a few things out there which can really work for you.

Twitter – Followers

Increasing your number of followers is high up on the agenda of most users.  If this is important to you it’s likely you are a small to medium business, blogger or an individual covering a niche area.  As big advertising budget is probably not available, a good way to increase your followers lies in participation within the Twitter-sphere.  For example, finding and following others who share your interests is an excellent option – since they are likely follow you back (no really, they are).

Here’s a few key ways to approach this;

  • Use ‘Twitter – Find People’ to search for keywords that relate to your business, for example, ‘media’- this search will show you everybody who mentions ‘media’ in their bio/username
  • Find large existing players in your industry and follow their followers
  • Use a product like TweetAdder to help automate the process of finding relevant people and adding them – the demo is free and it’ll significantly cut down on the time it takes to follow people

If you’re a larger player in your field and have a large audience, perhaps through website traffic or email distribution numbers, then this enables you to be less granular in your approach.  Instead you can take advantage of a (your) large audience by adding a ‘Follow Me’ message on your;

  • Website – a prominent position is necessary
  • Email send out – go for more than just a non-descript line in your signature to see strong results
  • Facebook page
  • LinkedIn Profile/Group – new to LinkedIn
  • When you leave a comment on a blog
  • Etc

This will allow you to reach a significant percentage of your potential target audience, enough to gain you a great number of followers.  Even if you don’t have a large existing ‘fan-base’ advertising your Twitter feed in this way is still very much advisable.

Twitter – Tweets

The viral nature of Twitter offers more potential for increasing follower numbers, so facilitating this is always a good idea – i.e. writing your tweets in a way which encourages retweets.

  • Incorporate photos, by using apps such as TwitPic or for mobile uploads use Tweetie or Twitterific.  Photos are often heavily retweeted and people can comment on them
  • If you have an event coming up make sure you hash tag the name of the event.  Hash tags work by creating trending topics, so this approach may give you additional exposure in the trending topics list on the homepage
  • Tweeting passwords or offer codes is great for maximising retweet potential

Increasing your exposure on Twitter involves a concerted effort and there are many thoughts on best practise.  Try the tips above for an immediate impact, after that it’s all about engaging, regular tweets… and remember, encouraging engagement is the key to success.


Posted: December 2, 2009 @ 4:47 pm

Social Bookmarking – What to do with your Content

by Alex Pomery

Is content still king?  Well that probably depends on your website model, your presence on the web and potentially the industry your working in.  It’s most likely however, given the positive light in which Google views fresh content, that keeping your pages up to date with news, views, chat and general goings on will be an important facet of your web strategy.

The layout of key pages on your site, particularly your homepage, must facilitate and promote this dynamic content ensuring a fresh experience for users, giving them a reason to regularly come back to your site.  Good content and an accommodating design makes Google happy – as it crawls fresh content – but it needn’t stop there.  Syndicating your content across social bookmarking sites is a great way to maximise its potential positive impact on your site.

Putting your post onto top Social Bookmarking sites such as Delicious, Digg, StumbleUpon, hi5, Fark and Newsvine etc allows a far wider audience to interact with your content.  The key here is engaging copy.  Keyword stuffing, heavy ‘SEO copy’ and overt brand promotion won’t work well – bite sized and interesting themes will, as will good photos (in your blog post). Other channels such as Twitter and Facebook can help in similar ways, and don’t forget YouTube for your videos.

All this helps to increase your overall exposure on the web.  Instead of just one location, your profile/brand reaches across numerous channels.  Remember to include a link back to your site where possible and you can greatly increase your traffic – simply by getting your content out there, as opposed to keeping it ‘siloed’ on your site.


Posted: November 9, 2009 @ 2:14 pm

Online video should be fit for purpose

by John Hobson

YouTube has an interesting video doing the rounds – it’s called the 100 Greatest Hits of YouTube in 4 Minutes. What you may notice is the lion share of clips are unrehearsed, unplanned and are UGC – I counted under 20 that I thought were actually staged.

‘Will it Blend’ stands out as the only direct brand penetrating this top 100 (discounting Rick Ashley) and is also noticeable for its linear production values. Traditional preoccupations about quality and detail are almost without exception turned on its head here (this is down to many factors which I will address in a future blog post) but ultimately its obvious brands have to think differently on digital on video.

Replicating the magic of mishaps is just one of the challenges for online video producers – and then you have to make sure your brand is in the background when it happens! The way we film for TV clearly has to be different when we film for a fraction of the screen real estate.

For the time being, don’t be paralysed by the need to get content going viral – by its definition very few videos push through to this hallowed ground – be rational in your projections and scope and most importantly understand who you are targeting.  By all means use the online tools available, seed the clip wherever relevant and link whenever possible but don’t be unrealistic – KPI’s that don’t hit disappoint – which is no good for anybody.

Video sharing is ultimately a democratic process – if it’s good it will grab attention, be passed on and gain in popularity. If its crap it will be lost – the next candidate is only one email away.


Posted: November 5, 2009 @ 2:13 pm

NMA Conference – Getting the message across on Twitter

by Alex Pomery

A few of us at Absorb made our way over to the NMA Marketing on Twitter conference last week, for a round up of Twitter developments — from revenue streams to regulation.

Reporting on big success and even bigger business, Kerry Bridge (Digital media comms, Dell) gave an overview of Dell’s infamous Twitter feeds which have earned the company more than $3 million.  Dell’s feeds range from customer support for small businesses, sales of used Dell computers and general assistance for individuals.

Kerry strongly advocated the need for personalisation of Twitter accounts and how it was necessary to be an actual person as well as a representative of the business.

While Dell does very with its Twitter sales channels, Joe White — MD at Moonfruit — gave an insight into his companies “controversial” Twitter promo campaign.  The idea was simple, use the #moonfruit tag in any tweet and everyday one lucky tweeter will receive a MacBook Pro, for a 10-day period.

Inevitably users starting dropping the #moonfruit tag all over Twitter and this quickly pushed Moonfruit to the top of the Twitter trending topics.  Some saw this as a great marketing campaign, others saw it as spam (as did Twitter by the looks of things) but either way it certainly demonstrated the impact a creative Twitter campaign can have, with Moonfruit increasing traffic to its site by more than 600%, doubling its users and gaining tens of thousands of new followers.

Lastly, there was a little on the possibilities of future advertiser regulation, as well as an informative presentation from Ciaran Norris (Director, Mindshare Worldwide) covering a mind-boggling array of just some of the Twitter Apps out there.  Anything from trending apps such as Trendistic and Twitterfall, to music tweets on Blip.fm and a Michael Jackson tribute with Billie Tweets.


Posted: August 26, 2009 @ 1:52 pm

Is Twitter preparing for a trademark crackdown?

by Nick Wild

From the eConsultancy blog: As far as companies go, Twitter is pretty laid back. When it comes to legal issues, Twitter has been anything but aggressive.

The creators of popular applications like Twitteriffic and TweetDeck have never, to my knowledge, been threatened by Twitter over trademark abuse. Twitter even promotes them on its apps page.

But is that set to change? Robin Wauters of TechCrunch reports that TechCrunch was forwarded an email conversation that took place between a Twitter employee and a third-party developer who was working with Twitter’s API. It states:

Twitter, Inc is uncomfortable with the use of the word Tweet (our trademark) and the similarity in your UI and our own.

Sure enough, in April of this year Twitter filed a trademark application in the United States for the word ‘tweet‘. Apparently a trademark application has also been filed for the word in Europe as well. TechCrunch sought comment and received the following response from Twitter co-founder Biz Stone:

The ecosystem growing around Twitter is something we very much believe in nourishing and supporting. As part of this support, we encourage developers of new applications and services built using Twitter APIs to invent original branding for their projects rather than use our marks, logos, or look and feel. This approach leaves room for applications to evolve as they grow and it avoids potential confusion down the line.

As Wauters notes, this is quite vague. So what’s going on?

One possibility is that Twitter’s investors and lawyers have pressured/convinced management that Twitter’s laissez-faire philosophy as it relates to Twitter’s trademarks, logos and look and feel threatened the company’s rights. In the US, trademark protection can be diminished or lost altogether if it isn’t defended.

It’s also possible that Twitter is finally waking up to the fact that, as it tries to monetize, it will need some way of differentiating its own offerings from those of unaffiliated third parties. Branding can be a powerful tool for differentiation but when third parties are freely using your trademarks, logos and look and feel, it’s often hard to separate the ‘official‘ from the ‘unofficial‘.

While Twitter’s apparent growing concern over its intellectual property is probably wise, there are a few problems.

First, the cat’s already out of the bag. Twitter’s anything goes approach has produced an ecosystem filled with developers who are using the words ‘Twitter‘ and ‘tweet‘, employing Twitter’s logo and creating websites that take freely from the look and feel of Twitter’s own website. The fact that Twitter hasn’t really done anything to prevent this, and has actually promoted the work of some of these developers, is going to make it much more difficult for Twitter to take action without causing a backlash.

Second, as it relates to the word ‘tweet‘, it’s not entirely clear what Twitter’s surprisingly recent trademark application will do. Tweet itself is obviously a common word. As it relates to the three categories in which it is seeking trademark protection, it’s hard to argue that ‘tweet‘ hasn’t in many ways been genericized. Specifically, the widespread use of ‘tweet‘ as a noun and verb seems to pose some significant challenges for Twitter in enforcing its rights to the mark ‘tweet‘ if its trademark application is approved.

My prediction: Twitter will take a more business-like stance vis-à-vis its intellectual property because it has to but it’s unlikely to take a hard-line stance because it would risk alienating so much of its developer ecosystem; some sort of balancing act that puts it in a position to maintain its rights while not creating a backlash is required. Unfortunately for Twitter, such a balancing act won’t be easy and its loose approach in the area of intellectual property probably isn’t going to do Twitter any favors as a business.


Posted: July 1, 2009 @ 4:46 pm

Brands Continue to go Social

by Nick Wild

(taken from Jeremiah Owyang’s blog) As Brands Continue to ‘Pollinate’ the Social Web, Expect Corporate Websites to Aggregate
Categories: Aggregation, Future of Social Web, Pollination, Social MediaPosted on July 1st, 2009

Brands are pollinating the social web with easy-to-share features like Sharethis. As conversations splinter across the web, brands must prepare to aggregate those same conversations on their corporate website. As a result, the trusted conversations will centralize back on product pages.
[Trusted conversations have fragmented to the social web --shifting the balance of power to communities]
Social Pollination: Brands Currently Spreading to Communities

Why: Brands are trying to let their corporate and social content spread to many different communities in Facebook, Twitter, Email and others.
Examples: Any blog post, press release, or product page that encourages readers to share the content to other locations. Any brand created Facebook fan page, flickr account, or Twitter account.
Risks: Letting content spread to other locations causes some angst, as brand managers now must monitor content and discusions elsehwere on the web. The command+control mentality of “our corporate website is central” no longer holds true as people can share content using browser features like social bookmarking tool Delicious, or sharing links in Facebook.
Vendors: A variety of tools have appeared such as sharethis, addtoany, addthis and others. Incumbant players include: email, Facebook, Twitter, and Delicious that encourage content to be shared within those communities.


Posted: @ 11:37 am
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